Refund policy
At Lorvin, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Returns
You have 30 days from the date of delivery to request a return.
To qualify for a return:
- The item must be unused
- The item must be in its original packaging
- Proof of purchase is required
To request a return, please contact us at:
Non-Returnable Items
Certain items cannot be returned, including:
- Used products
- Items returned without original packaging
- Final sale items
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.
Exchanges
If you receive a defective or damaged product, please contact us within 48 hours of delivery and include photos of the issue.
We will arrange a replacement if applicable.
Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.